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You already have an upcoming Exchange and Return appointment booking.

It’s OK to change your mind. If you’re not totally satisfied with your IKEA purchase, you can return the unassembled item in their original packaging within 365 days, together with your receipt for either an exchange or a full refund.

Our Exchange and Returns appointment booking service is for walk-in IKEA Family members. Should you
need transport arrangements, kindly contact our Customer Contact Centre at +65 6786 6868. Exchange and
Returns will be done at the same store of purchase. For online orders, you will be automatically allocated to a store.
Please see our Exchange and returns terms and conditions here.

Our Exchange and Returns appointment booking service is for walk-in IKEA Family members. Should you need transport arrangements, kindly contact our Customer Contact Centre at +65 6786 6868. Exchange and Returns will be done at the same store of purchase. For online orders, you will be automatically allocated to a store.
Please see our Exchange and returns terms and conditions here.

  1. 1. Name:

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  2. 2. Contact Number:

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  3. 3. Email Address:

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  4. 4. IKEA Family 16-digit Membership Number:

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  5. 5. Type of Service:

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  6. 6. How was your purchase made?

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  7. 7. Which store did you purchase from?

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  8. 8. Slip Number:

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    IKEA Family - Exchange Return Store Order NumberIKEA Family - Exchange Return Store Order Number
  9. 9. Transaction Number:

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    IKEA Family - Exchange Return Transaction NumberIKEA Family - Exchange Return Transaction Number
  10. 10. Web Order Number:

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    IKEA Family - Exchange Return Web Order NumberIKEA Family - Exchange Return Web Order Number
  11. 11. Product Article Number:

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    * You cannot exchange or return more than 5 articles via the e-appointment page. Please head down to the store to do your exchange and returns instead.

    Alternatively, you may find the article number on the IKEA website, under the product description tab.

    IKEA Family - Exchange Return Product Article NumberIKEA Family - Exchange Return Product Article Number
  12. 12. Reason for Exchange/Return:

    Others:

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  13. 13. Book Your Slot

    Date:
    Time: