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  • 1. Membership Registration
  • 2. Membership Reactivation & Termination
  • 3. Membership Card
  • 4. IKEA FAMILY points
  • 5. Communications
  • 6. Product Offers
  • 7. Others
  • 8. IKEA Online Purchases

    Membership Registration
  • 1.

    How do I register if I do not have a local mobile number?

    Just approach any IKEA co-worker or the Customer Relations counter for assistance. We will still require a valid local contact number in order to process your application.

  • 2.

    Why do you need to collect my personal data?

    Ikano Pte Ltd collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Protection Notice.

  • 3.

    Why do you need so much data just for us to register as a member?

    Our customers come from diverse backgrounds, live differently and have various needs. To offer the best possible experience, we would like to personalise our communication with you as a unique individual.

    To do so, we need the following information:

    • Contact details allow us to send you your FAMILY card, important notices and promotional materials (which you can later choose to opt out of receiving).
    • Date of Birth lets us award birthday offers. E.g. 3x IKEA FAMILY points on your birthday month.
    • Marital Status, Living Situation, Household size and Type of Home/Housing allows us to understand your needs better and only send you relevant information. E.g. if you do not have children, you will not receive promotions related to children's products. Or if you have 3 kids and is living in a 4-room apartment, you'll probably need tips and ideas on storage solutions.
    • * Occupation has an option for "Undisclosed" if you do not wish to reveal this.
    Membership Reactivation & Termination
  • 1.

    How do I cancel my membership or withdraw my personal data if I do not agree with the Personal Data Protection Notice?

    You may complete this form and send it to dpo.sg@ikano.asia.

  • 2.

    I used to be an IKEA friends member, do I need to re-apply for IKEA FAMILY membership programme?

    Yes. IKEA friends members are required to sign up for IKEA FAMILY membership programme to enjoy the benefits.

    Membership Card
  • 1.

    How soon wil I receive my new IKEA FAMILY card?

    Processing of IKEA FAMILY card request will be done on the first week of every month. For example, if you requested in the month of May, you should receive your IKEA FAMILY card by the 2nd week of June.

    IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA FAMILY member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  • 2.

    Where can I use my IKEA FAMILY card?

    You can currently use your card to earn points at IKEA Alexandra, IKEA Tampines and IKEA SG online stores.

    For physical stores, you’re advised to present your card upon payment. You should swipe your IKEA FAMILY card every time you make a purchase at the store checkouts to earn points or enjoy special prices.

  • 3.

    What happens if I forget to bring my IKEA FAMILY card to the store?

    The IKEA FAMILY physical and digital cards are the only valid proof of your right to enjoy the benefits. IKEA FAMILY points and members' prices will only be awarded if a valid Temporary card or the IKEA FAMILY card (physical or digital) is presented at the cashiers during payment and processed successfully by scanning/swiping at our machine.

    If you lost your IKEA FAMILY card or forgot to bring it, you may print a temporary replacement card from the IKEA FAMILY kiosk before heading to check-outs. You can also report Lost Card and a new card will be mailed to you within 4 weeks.

    Even if you may present your IKEA FAMILY Card together with the receipt at a later time, we are unable to credit the points to your account for your previous purchase. Thus, you are advised to always present your card upon payment to avoid any disappointment.

    IKEA FAMILY points
  • 1.

    What do I get by joining the IKEA FAMILY programme?

    Every $1* spent at the IKEA stores entitles you to 1 IKEA FAMILY Point.

    Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA FAMILY points are earned. Example:

    Example:
    Points earned on 15 Nov 2011 will expire on 31 Dec 2013.
    Points earned on 31 Dec 2012 will expire on 31 Dec 2014.

  • 2.

    What can I do with my IKEA FAMILY points?

    Your IKEA FAMILY points can be used as cash rebates for purchases at the cashier.

  • 3.

    How to redeem IKEA FAMILY points?

    IKEA FAMILY members may start redeeming with min. 500 IKEA FAMILY points to offset $5 off their purchase (min spend of $5).

    Points redemption has to be done in multiples of 500 IKEA FAMILY points. Points are only redeemable in stores (Alexandra and Tampines).

  • 4.

    How do I get my 3x Birthday IKEA FAMILY points?

    Get 3x IKEA FAMILY points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro or Swedish Food Market on your Birthday Month.

    For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

  • 5.

    How do I check the IKEA FAMILY points that I have accumulated?

    You can check your IKEA FAMILY points balance when you login to this website or at any of the in-store FAMILY kiosk.

  • 6.

    Can I transfer or bring forward my IKEA FAMILY points which are expiring or extend the expiry date?

    No. Transferring of IKEA FAMILY points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA FAMILY points will not be reinstated.

    Communications
  • 1.

    What if I do not want to receive any communications from IKEA FAMILY?

    We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.

    Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.

  • 2.

    What if I have changed my mailing address?

    You can login to the IKEA FAMILY website and change your personal details or do it via the in-store FAMILY kiosks.

    IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA FAMILY member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  • 3.

    I am an IKEA FAMILY member, but have not received any offers through the post, email or SMS. How could this be?

    It could be your contact details are not accurate and/or complete; or you may have select < No > for all methods of communication.

    Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA FAMILY card at the check-outs.

    Product Offers
  • 1.

    Can I return products from the IKEA FAMILY shop?

    Yes. Providing the product adheres to all regular IKEA return policies, and you have your receipt. Please present your IKEA FAMILY card when making a purchase refund at Exchange and Returns.

  • 2.

    Can I purchase products from the IKEA FAMILY shop if I forgot to bring my Temporary card or IKEA FAMILY card?

    Yes, you can still purchase products from the IKEA FAMILY shop but you will not be able to enjoy the lower price for IKEA FAMILY members and or earn IKEA FAMILY points. Neither will you be able to enjoy your free drink or discounted FAMILY meal in the IKEA Restaurant.

    Alternatively, you may login to any of the IKEA FAMILY kiosk in the store and print a replacement membership card before going to check-outs.

  • 3.

    What are FAMILY product offers?

    FAMILY product offers items are products in the IKEA stores at special prices reduced exclusively for IKEA FAMILY members.

    Others
  • 1.

    How do I check the history of my shopping transactions in the IKEA store?

    As long as you have produced your Temporary Card or IKEA FAMILY card at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.

  • 2.

    What benefits can I enjoy at the IKEA Restaurant?

    Just flash your IKEA FAMILY card at the Restaurant check-outs to enjoy 2x free coffee/tea and 2x discounted FAMILY meals.

    IKEA Online Purchases
  • 1.

    Will I earn IKEA FAMILY loyalty points from my purchases online?

    Yes, earn 1 point for every $1 spent. Please indicate your IKEA FAMILY membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the loyalty points once your order status is ‘Ready for Delivery'.

    IKEA FAMILY Terms & Conditions apply.

  • 2.

    Can I purchase IKEA FAMILY product offers online?

    IKEA FAMILY product offers are available at the IKEA store (Alexandra and/or Tampines). To enjoy the products at IKEA FAMILY prices, do visit your nearest IKEA store!

  • 3.

    It's my birthday month. Does my online purchase qualify for my 3X birthday points?

    Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.


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