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  1. Membership Registration
  2. Membership Reactivation & Termination
  3. Membership Card / Digital Card
  4. IKEA Family Points
  5. Communications
  6. Product Offers
  7. IKEA Online Purchases
  8. Others

Membership Registration

  1. How do I register if I do not have a local mobile number?

    Customers may use a valid Malaysia mobile number to register as well. If not, please approach an IKEA co-worker or call our customer service at +65 6786 6868 for assistance.

  2. Why do you need to collect my personal data?

    Ikano Pte Ltd collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Protection Notice.

  3. Why do you need so much data just for us to register as a member?

    Our customers come from diverse backgrounds, live differently and have various needs. To offer the best possible experience, we would like to personalise our communication with you as a unique individual.

    To do so, we need the following information:

    • Contact details allow us to send you your Family card, important notices and promotional materials (which you can later choose to opt out of receiving).
    • Date of Birth lets us award birthday offers. E.g. 3x IKEA Family points on your birthday month.
    • Marital Status, Living Situation, Household size and Type of Home/Housing allows us to understand your needs better and only send you relevant information. E.g. if you do not have children, you will not receive promotions related to children's products. Or if you have 3 kids and is living in a 4-room apartment, you'll probably need tips and ideas on storage solutions.
    • * Occupation has an option for 'Undisclosed' if you do not wish to reveal this.

Membership Reactivation & Termination

  1. How do I cancel my membership or withdraw my personal data if I do not agree with the Personal Data Protection Notice?

    You may complete this form and send it to dpo.sg@ikano.asia.

  2. I used to be an IKEA friends member, do I need to re-apply for IKEA Family membership programme?

    Yes. IKEA friends members are required to sign up for IKEA Family membership programme to enjoy the benefits.

Membership Card / Digital Card

  1. How do I access my digital card?

    Log in to the member’s portal and click on the “Digital card” tab to access it.

  2. Where can I use my IKEA Family card?

    You can use your Family card at the checkouts, IKEA Restaurant, Bistro, Swedish Food Market and IKEA SG online store.

    Swap or scan your IKEA Family card every time you make a purchase to earn points or enjoy IKEA Family member prices.

  3. What happens if I forget to bring my IKEA Family card to the store?

    Simply log in to the member’s portal to access your digital Family card or you may print a temporary card from the IKEA Family kiosk before heading to the check-outs.

    If you have lost your IKEA Family card or forgot to bring it, you may print a temporary replacement card from the IKEA Family kiosk before heading to check-outs. You can also report your lost card and request for a new one to be sent to you.

  4. What should I do if I have lost my IKEA Family card?

    Log in to the member’s portal to report your lost card and deactivate it. Don’t worry, only your card will be deactivated, not your IKEA Family account.

    You can then request for a new card or access your digital card in the member’s portal and start using it immediately.

  5. How soon will I receive my new IKEA Family Card?

    Processing of IKEA Family card request will be done on the first week of every month and would take 3 - 4 weeks to reach you. For example, if you requested in the month of May, you should receive your IKEA Family card by the 4th week of June.

    IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

IKEA Family Points

  1. What do I get by joining the IKEA Family programme?

    Every $1* spent at the IKEA stores entitles you to 1 IKEA Family Point.

    Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. Example:

    Points earned on 15 Nov 2020 will expire on 31 Dec 2022.

    Points earned on 31 Dec 2021 will expire on 31 Dec 2023.

  2. What can I do with my IKEA Family points?

    With every 500 points accumulated, IKEA Family members can offset $5 from their purchase (min. spend of $5) instantly when checking out at the IKEA physical stores only.

  3. How do I get my 3x Birthday IKEA Family points?

    Get 3x IKEA Family points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro or Swedish Food Market on your Birthday Month.

    For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

  4. How do I check the IKEA Family points that I have accumulated?

    You can check your point balance by logging in to the member’s portal or at any of the in-store Family kiosk.

  5. Can I transfer or bring forward my IKEA Family points which are expiring or extend the expiry date?

    Unfortunately, no. Transferring of IKEA Family points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA Family points will not be reinstated.

Communications

  1. What if I do not want to receive any communications from IKEA Family?

    We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.

    Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.

  2. What if I have changed my mailing address?

    You can login to the IKEA Family website and change your personal details or do it via the in-store Family kiosks.

    IKEA Singapore and Ikano Pte Ltd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  3. I am an IKEA Family member, but have not received any offers through the post, email or SMS. How could this be?

    It could be your contact details are not accurate and/or complete; or you may have select < No > for all methods of communication.

    Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA Family card at the check-outs.

Product Offers

  1. Can I return Family offer products?

    All terms and conditions of IKEA's 'Return Policy' will apply to all purchases made by IKEA Family members. If an IKEA Family member refunds/returns any items for which IKEA Family points have been credited, corresponding number of IKEA Family points for the items returned will be removed from IKEA Family member's account. An IKEA Family member is required to present the IKEA Family card when making a purchase refund at Exchange and Returns.

  2. Can I purchase products at IKEA Family price if I forgot to bring my IKEA Family card?

    No, you will not be able to enjoy IKEA Family prices without the IKEA Family card.

    However, you can log in to the member's portal to access your digital Family card.

  3. What are IKEA Family product offers?

    IKEA Family product offers are products in the IKEA stores at special prices reduced exclusively for IKEA Family members.

IKEA Online Purchases

  1. Will I earn IKEA Family points from my purchases online?

    Yes, earn 1 point for every $1 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the points once your order status is ‘Ready for Delivery'.

    Please note that only IKEA Family card issued in the same country of delivery will be qualified for points.

    IKEA Family Terms & Conditions apply.

  2. Can I purchase IKEA Family product offers online?

    IKEA Family product offers are only available at the physical IKEA stores. To enjoy the IKEA Family prices, do visit your nearest IKEA store!

  3. It's my birthday month. Does my online purchase qualify for my 3X birthday points?

    Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

Others

  1. How do I check the history of my shopping transactions in the IKEA store?

    As long as you have produced your IKEA Family card at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.

  2. What benefits can I enjoy at the IKEA Restaurant?

    Just flash your IKEA Family card at the Restaurant check-outs to enjoy 2x free coffee/tea and discounted Family meals.


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