- Can I pledge more than 3,000 IKEA Family points?
Yes, you can! You can make multiple pledges via the 'Donation pledge' page in a month.
Do take note that if you made multiple pledges in a month and have insufficient points balance in your IKEA Family account at the end of the calendar month, ALL pledges will be unsuccessful. No points will be deducted from your IKEA Family account and no monetary donations will be made towards your Social Service Agencies and/or community funds through Community Chest. You will be notified via your registered email address.
- Can I pledge to more than 1 Social Service Agencies and/or community funds with my IKEA Family points?
Yes. You can pledge to more than 1 Social Service Agencies and/or community funds as long as you have enough IKEA Family points.
- How do I check the list of Social Service Agencies and/or community funds that I have pledged for?
You can check your pledge history by login in your IKEA Family Account via the web portal - under “Donations” on the left panel, click “My pledges”.
- Can I cancel my pledged points?
You may withdraw any pledges made within 48 hours here. No cancellations can be made after 48 hours. All pledged points are non-refundable and non-exchangeable.
- How do I know if my pledge is successful?
All pledged points will be processed on the last day of the month and points will be deducted from your account within the first 5 – 7 business days of the following month. You will be notified via your registered email address.
e.g.
If you made a pledge between 1st July 2023 to 31th July 2023, your IKEA Family points will be deducted between 7th - 9th August 2023.
IKEA will donate the sum to Community Chest and the monetary donation will be distributed to your selected Social Service Agencies and/or community funds by Community Chest.
- Why is my pledge unsuccessful?
Pledged points will be deemed unsuccessful if you have insufficient IKEA Family points upon deduction. If you made multiple pledges in a month and have insufficient points balance in your IKEA Family account, ALL pledges will be unsuccessful.
No points will be deducted from your IKEA Family account and no monetary donations will be made towards your selected Social Service Agencies and/or community funds through Community Chest. You will be notified via your registered email address.
- What do I do if my pledge is unsuccessful?
If you have 500 or more points in your IKEA Family account, you may make a pledge again via the 'Donation Pledge' page.
- I did not receive the email on my pledged points / cancellation / donation. What do I do?
If you do not see the email in your inbox, kindly check your spam / junk mail folder. You may contact dogoodwithpoints.sg@ikano.asia if you still did not receive an email.
