OUR YEARFY20 Annual Report
Crisis brought out
the best in us

Never before have we had a year like this. The COVID pandemic touched our co-workers, customers and communities in unprecedented ways, large and small.

Our nine IKEA stores were closed from 46 to 73 days. Our five shopping centres operated only essential services for equally long stretches. We paused construction of stores in two new markets, delaying planned entries to Mexico and the Philippines. We faced record supply shortages, curtailed operations in restaurants and invested in new equipment to keep people safe.

So, our 2020 financial year was the toughest we have ever had.
It was also the best.

Our teams unleashed entrepreneurial spirit and pulled together like never before. We accelerated our digital developments. We served our customers when they needed us most. We exceeded many of our sustainability targets, forged strong relationships with local governments and supported thousands of vulnerable people in our communities.

Here, in our first digital annual report for IKEA Southeast Asia & Mexico, we share highlights from the last financial year. That’s the 1st September 2019 to 31st August 2020.

We have much to be proud of. And also much more to do. We will continue our journey to make IKEA accessible, affordable and sustainable so that, together, we can realise the IKEA vision: to create a better everyday life for the many people.

Christian Rojkjaer - Managing Director, IKEA Southeast Asia & Mexico

We posted
turnover of
SGD 1.1 billion.